Return policy

Return policy

Dear Customer,

Thank you for choosing to shop at our store. We are committed to providing you with high-quality products and excellent customer service. To ensure a pleasant and satisfactory shopping experience, we have established the following return policy. Please read it carefully and comply with its guidelines.

1、Return Conditions:

● Items must be returned within 30 days of purchase. We cannot accept returns beyond this period.

● Items must be in their original condition, unused, undamaged, and not excessively worn.

● Items must include all accessories, tags, and original packaging.

● Please record an unboxing video to ensure that the received product is undamaged. If any damage is found, please contact our customer service team immediately at service@oigool.com. We will actively provide a solution.

2、Return Process:

● If you decide to return an item, please contact our customer service team promptly. You can send a message to service@oigool.com. Our team will provide detailed return instructions and ensure a smooth return process for you.

● When contacting the customer service team, please provide relevant information about the purchased item, such as the order number, purchase date, item description, and related pictures and videos.

● After we agree to the return, we will send you the necessary return information and determine which party will bear the return shipping costs based on the specific circumstances.

3、Refund Method:

● Once we receive and inspect the returned item, we will process your refund request as soon as possible.

● Refunds will be issued through the original payment method used for the purchase. If you made the payment with a credit card, the refund will be returned to your credit card account. If you used another payment method, we will discuss with you and choose an appropriate refund method.

4、Special Situations:

● For certain items (such as personal care products, food items, or customized products), we may be unable to accept returns due to hygiene and safety reasons.

● If you receive a defective, damaged, or incorrect item, please contact our customer service team at service@oigool.com promptly. We will assist you in resolving the issue and provide replacement or refund services.

5、Non-Returnable Items:

● Some items may be marked as "Final Sale," "Non-returnable," or "Non-refundable." Once these items are sold, they cannot be returned or refunded. Please carefully read the product description and return policy before making a purchase.

● Please note that to ensure a smooth return process, we recommend keeping the purchase receipt or order confirmation as proof of purchase.

● We hope you have a pleasant shopping experience at our store and are satisfied with our products and services. If you have any questions or need further assistance regarding our return policy, please feel free to contact our customer service team at service@oigool.com. Thank you once again for your support!

 

Best regards,

Oigool.com