After-sales service
After-sales service
Our after-sales service is our commitment to our customers, aiming to ensure that you enjoy comprehensive support and a satisfactory post-purchase experience. Our after-sales service team is dedicated to providing you with professional and efficient assistance and solutions to address any issues or concerns you may encounter.
After-Sales Policy:
We have established clear after-sales policies to ensure that you have reasonable rights for returns and exchanges. In the event of quality issues, improper sizing, or other non-human-induced damages after purchasing a product, you can apply for returns or exchanges based on our policy. We will make every effort to provide you with convenient and prompt return and exchange services to safeguard your rights.
● Return and Exchange Policy:
We offer a flexible return and exchange policy to ensure your shopping rights. If the product you purchased has quality issues, improper sizing, or if you are dissatisfied, you can request a return or exchange within a specified period. Please make sure the product is in unused condition, with the original packaging, and accompanied by the purchase receipt.For more information regarding returns, please refer to the specific return policy.
● Refund Policy:
For eligible returns, we provide refunds in the original form of payment or as store credit, based on your preference. Once we receive the returned item and verify its condition, we will process the refund promptly. Please note that certain specific conditions and limitations may apply. We encourage you to read our refund policy in detail for more information.
● Warranty Policy:
Products are covered by a one-year warranty. If you encounter issues covered by the warranty, we will assist you in contacting our after-sales team at service@oigool.com or facilitate the warranty claim process. Please refer to the product documentation or contact our after-sales service team for specific warranty details.
● Customer Support:
We have a dedicated after-sales service team available to answer any questions, concerns, or inquiries. You can contact us via email at service@oigool.com. We are committed to providing timely and effective solutions to ensure your satisfaction.
● Exceptions and Conditions:
Certain products or specific circumstances may have special conditions, exceptions, or limitations regarding returns, exchanges, or warranties. These conditions may include personalized/customized items, perishable goods, or non-returnable/exchangeable items. We recommend carefully reading the product descriptions, terms, and conditions, or contacting our after-sales service team for further clarification.
Prompt Responsiveness:
We value your time and are committed to responding to your after-sales inquiries and issues as quickly as possible. You can contact our after-sales service team via email at service@oigool.com, and we will promptly reply and provide assistance. We promise to respond to your email within 72 hours and offer timely answers.
Professional Expertise:
Our after-sales service team undergoes professional training and is familiar with the products and services offered in our store. Whether you have questions about product usage, repairs, or the after-sales process, our team will provide accurate and detailed guidance and answers. We strive to maintain good cooperation with suppliers and manufacturers to provide you with professional technical support and warranty services.
Problem Resolution:
Our goal is to provide you with satisfactory solutions. If you encounter any issues or difficulties, our after-sales service team will actively assist you in resolving them and ensure that the problems are properly addressed. We will follow through the entire after-sales process until you are satisfied with the solution.
Customer Satisfaction:
Your satisfaction is our utmost pursuit. We continuously strive to improve our after-sales service to meet your expectations and needs. We welcome your feedback and suggestions to help us better understand your experience and provide better service.
No matter what issues you encounter regarding after-sales service, we are dedicated to providing you with support and assistance. Please feel free to contact our after-sales service team, and we will do our utmost to ensure your satisfaction and a pleasant shopping experience.
Thank you once again for choosing our store, and we look forward to providing you with excellent after-sales service!
Best regards,
Oigool.com After-Sales Service Team
Let customers speak for us
from 6 reviewsI didn’t follow the instructions that said to charge before use, it came with alllmost a full battery. I used it consistently, had it on 24hrs a day for six days before it needed a charge. Measurements of my BP and heart rate were pretty accurate to medical equipment, unsure on oxygen saturation (didn’t test that). Easy to set up on app with Bluetooth functionality.
